Refund Policy
Last updated: January 7, 2026
100% Satisfaction Guarantee
We stand behind our service. If you're not completely satisfied with your generated photos, we'll make it right with a full refund – no questions asked.
Our Commitment
At TrueYouAI, we're confident in the quality of our AI photography service. We want you to be completely satisfied with your professional portraits. If for any reason you're not happy with your results, we offer a straightforward refund process.
Refund Eligibility
Eligible for Refund
- •Dissatisfaction with the quality of generated images
- •Technical issues that prevented image delivery
- •Service not matching the described features
- •Duplicate or accidental purchases
- •Request made within 14 days of purchase
Not Eligible for Refund
- •Request made more than 14 days after purchase
- •User uploaded photos that don't meet our quality guidelines
- •Violation of our Terms of Service
- •Fraudulent or abusive refund requests
Refund Process
Step 1
Contact us at refunds@trueyouai.app with your order details
Step 2
We'll review your request within 24-48 hours
Step 3
Receive your refund within 5-10 business days
Refund Timeline
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 5-10 business days |
| Other Methods | Varies by provider |
* Refund times may vary depending on your bank or payment provider.
Partial Refunds
In some cases, we may offer partial refunds if:
- You've already downloaded and used some of your generated images
- Only a portion of your order experienced issues
- You request a refund between 14-30 days after purchase (at our discretion)
Alternative Resolutions
Before requesting a refund, consider these alternatives:
- Re-generation: We can re-process your photos with different settings at no extra cost
- Style Change: Switch to a different aesthetic style that might better suit your preferences
- Credit: Receive store credit for future use instead of a refund
- Support: Our team can help troubleshoot and improve your results
Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or card provider. We're committed to resolving issues quickly and fairly. Initiating a chargeback without first contacting us may result in account suspension and will delay the resolution process.
Contact Us
For refund requests or questions about this policy, please contact us:
Refunds Department
Email: refunds@trueyouai.app
Response Time: Within 24-48 hours
Please include your order ID and registered email address in your refund request.